[Libreoffice-bugs] [Bug 104402] New: Crash in: SfxObjectShell::GetBaseModel()

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Bug ID: 104402
Summary: Crash in: SfxObjectShell::GetBaseModel()
Product: LibreOffice
Version: unspecified
Hardware: All
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-***@lists.freedesktop.org
Reporter: ***@yahoo.com

This bug was filed from the crash reporting server and is
br-1654ce86-862e-45ab-9cce-3cb6764c9e90.
=========================================

I have no idea how to write a bug report. I've made notes of what happened.
After turning the PC off, then on, all appears well now.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Xisco Faulí <***@libreoffice.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |NEEDINFO
CC| |***@libreoffice.org
Ever confirmed|0 |1

--- Comment #1 from Xisco Faulí <***@libreoffice.org> ---
Hello,

Thank you for reporting the bug.
Unfortunately without clear steps to reproduce it, we cannot track down the
origin of the problem.
Please provide a clearer set of step-by-step instructions on how to reproduce
the problem.
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the steps are provided

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

--- Comment #2 from QA Administrators <qa-***@libreoffice.org> ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20170628

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Timur <***@gmail.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Priority|medium |high
Status|RESOLVED |NEW
Resolution|INSUFFICIENTDATA |---
Summary|Crash in: |Crash in:
|SfxObjectShell::GetBaseMode |SfxObjectShell::GetBaseMode
|l() |l() - 11839 crash reports
| |in Windows
Severity|normal |major

--- Comment #4 from Timur <***@gmail.com> ---
I also had
http://crashreport.libreoffice.org/stats/crash_details/e7feb1e8-54e6-4f02-9609-8a31c3cc90fb
It was some simple operation, like copy-paste.
Can't repro. Please don't ask for repro steps in vain.

I set again to New because
http://crashreport.libreoffice.org/stats/signature/SfxObjectShell::GetBaseModel%28%29
has 11839 reports!
And latest is for 5.4.1.2.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Xisco Faulí <***@libreoffice.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Summary|Crash in: |Crash in:
|SfxObjectShell::GetBaseMode |SfxObjectShell::GetBaseMode
|l() - 11839 crash reports |l()
|in Windows |

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Timur <***@gmail.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Severity|major |critical

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Xisco Faulí <***@libreoffice.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Summary|Crash in: |Crash in:
|SfxObjectShell::GetBaseMode |SfxObjectShell::GetBaseMode
|l() |l() (no steps)
Severity|critical |major

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

Timur <***@gmail.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |***@gmail.com

--- Comment #5 from Timur <***@gmail.com> ---
Xisco, please explain why you reverted to Major. Crash is critical per
Loading Image...
And this affects many users. Regardless there are no repro steps.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

--- Comment #6 from Xisco Faulí <***@libreoffice.org> ---
(In reply to Timur from comment #5)

Post by b***@bugs.documentfoundation.org
Xisco, please explain why you reverted to Major. Crash is critical per
https://wiki.documentfoundation.org/images/0/06/Prioritizing_Bugs_Flowchart.
jpg And this affects many users. Regardless there are no repro steps.

how are developers going to fix it if they can't reproduce it? How are we going
to reproduce it if there're no steps? I know some users are affected, but right
now there isn't much we can do.
Bug will be set to critical as soon as we have the steps to reproduce it.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

--- Comment #7 from Xisco Faulí <***@libreoffice.org> ---
btw, only 2 crashes in 5.4.2.2 and 10 in 5.3.6.1 ->
http://crashreport.libreoffice.org/stats/signature/SfxObjectShell::GetBaseModel()

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=104402

--- Comment #8 from Timur <***@gmail.com> ---
This is the only bug, although we have 22824 reports, latest in 6.1.3.2.