[Libreoffice-bugs] [Bug 116616] New: Using LibreOffice Online (CODE on Nextcloud) with the browsers on mobile devices would refresh pages every few seconds and couldn 't edit at all

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Bug ID: 116616
Summary: Using LibreOffice Online (CODE on Nextcloud) with the
browsers on mobile devices would refresh pages every
few seconds and couldn't edit at all
Product: LibreOffice Online
Version: unspecified
Hardware: ARM
OS: All
Status: UNCONFIRMED
Severity: major
Priority: medium
Component: Calc
Assignee: libreoffice-***@lists.freedesktop.org
Reporter: ***@goodhorse.idv.tw

When opening an ods file with LibreOffice Online using browsers on mobile
devices, it could open successfully. However every few seconds it would be and
the frame jump back to A1. Not able to further edit the file.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #1 from V Stuart Foote <***@utsa.edu> ---
*** Bug 116617 has been marked as a duplicate of this bug. ***

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Aron Budea <***@caesar.elte.hu> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |NEEDINFO
CC| |***@caesar.elte.hu
Ever confirmed|0 |1

--- Comment #2 from Aron Budea <***@caesar.elte.hu> ---
Which version are you using, and with which browser?
I'm not getting this behavior, does it happen even if there's no further user
action after selecting a cell, or does it happen during/after typing or under
different conditions?

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Franklin Weng <***@goodhorse.idv.tw> changed:

What |Removed |Added
----------------------------------------------------------------------------
Component|Calc |LibreOffice

--- Comment #3 from Franklin Weng <***@goodhorse.idv.tw> ---
(In reply to Aron Budea from comment #2)

Post by b***@bugs.documentfoundation.org
Which version are you using, and with which browser?
I'm not getting this behavior, does it happen even if there's no further
user action after selecting a cell, or does it happen during/after typing or
under different conditions?

CODE 2.0.4
Google-Chrome on Android 7.0, Samsung Galaxy Note 5

The video is at:
https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
(13MB)

Starting from around 0'45", you can see that it keeps jumping back to the
beginning of the file.

And I found that not only spreadsheet, but also text documents has this problem
too.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #4 from Franklin Weng <***@goodhorse.idv.tw> ---
Created attachment 140968
--> https://bugs.documentfoundation.org/attachment.cgi?id=140968&action=edit
Add-ons of my Nextcloud system

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #5 from Aron Budea <***@caesar.elte.hu> ---
(In reply to Franklin Weng from comment #3)

Post by b***@bugs.documentfoundation.org
CODE 2.0.4

This is actually the version of the connector app in Nextcloud, the
versions/hashes in Help->About would also be relevant, what are those?

Post by b***@bugs.documentfoundation.org
https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
(13MB)
Starting from around 0'45", you can see that it keeps jumping back to the
beginning of the file.

Does this only happen when you access the site via mobile device, or also when
it's accessed from a desktop computer? I can't reproduce the bug, by the way.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #6 from Franklin Weng <***@goodhorse.idv.tw> ---
(In reply to Aron Budea from comment #5)

Post by b***@bugs.documentfoundation.org
(In reply to Franklin Weng from comment #3)

Post by b***@bugs.documentfoundation.org
CODE 2.0.4

This is actually the version of the connector app in Nextcloud, the
versions/hashes in Help->About would also be relevant, what are those?

It is extremely difficult to get it via Help About on the mobile browser.
Currently I cannot reach my laptop, but I always upgrade to the newest version.

Post by b***@bugs.documentfoundation.org

Post by b***@bugs.documentfoundation.org
https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
(13MB)
Starting from around 0'45", you can see that it keeps jumping back to the
beginning of the file.

Does this only happen when you access the site via mobile device, or also
when it's accessed from a desktop computer? I can't reproduce the bug, by
the way.

Only in the browser (google-chrome) on the mobile devices. When using desktop
browser it works fine.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Xisco Faulí <***@libreoffice.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|NEEDINFO |UNCONFIRMED
CC| |***@libreoffice.org
Ever confirmed|1 |0

--- Comment #7 from Xisco Faulí <***@libreoffice.org> ---
Putting back to UNCONFIRMED...

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #8 from Franklin Weng <***@goodhorse.idv.tw> ---
(In reply to Aron Budea from comment #5)

Post by b***@bugs.documentfoundation.org
(In reply to Franklin Weng from comment #3)

Post by b***@bugs.documentfoundation.org
CODE 2.0.4

This is actually the version of the connector app in Nextcloud, the
versions/hashes in Help->About would also be relevant, what are those?

æ­€ Collabora Online Development Edition (CODE) 版本源自
LOOLWSD
3.0.0 (git hash: 81c8935)
LOKit
Collabora Office 5.3-36 (git hash: bb5e55d)

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #9 from Franklin Weng <***@goodhorse.idv.tw> ---

Screen recording of this issue:

https://goo.gl/csiG46

You can see the browser keeps jumping back to the head.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Aron Budea <***@caesar.elte.hu> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |NEEDINFO
Ever confirmed|0 |1

--- Comment #10 from Aron Budea <***@caesar.elte.hu> ---
Franklin, does this bug still occur for you with the most recent CODE?

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #12 from Franklin Weng <***@goodhorse.idv.tw> ---
Created attachment 147396
--> https://bugs.documentfoundation.org/attachment.cgi?id=147396&action=edit
Add-ons of my Nextcloud system (Dec. 9)

Not sure why the information in the "About" dialog remains the same as in
March.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Xisco Faulí <***@libreoffice.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |***@yahoo.de

--- Comment #14 from Xisco Faulí <***@libreoffice.org> ---
*** Bug 116884 has been marked as a duplicate of this bug. ***

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

Franklin Weng <***@goodhorse.idv.tw> changed:

What |Removed |Added
----------------------------------------------------------------------------
OS|All |Android

--- Comment #11 from Franklin Weng <***@goodhorse.idv.tw> ---
(In reply to Aron Budea from comment #10)

Post by b***@bugs.documentfoundation.org
Franklin, does this bug still occur for you with the most recent CODE?

Yes, please see the video.

https://bit.ly/2BYjVtg

It only happens to (google-chrome) browsers on Android, not on laptop.

[b***@bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=116616

--- Comment #13 from Aron Budea <***@caesar.elte.hu> ---
(In reply to Franklin Weng from comment #12)

Post by b***@bugs.documentfoundation.org
Not sure why the information in the "About" dialog remains the same as in
March.

That indicates you are still running/accessing the old version, it should show
the current version, which at the moment is 3.4.2.